Right of withdrawal
The customer has the right to withdraw from this contract within 14 days without giving reasons. The 14-day right of withdrawal begins from the day on which the customer or a third party appointed by her/him, who is not the requester, has taken possession of the goods or, in the case of partial deliveries, has taken possession of the last delivery.
In order to exercise the right of withdrawal, the customer must inform us of her/his decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). The customer may also use the withdrawal form template, but this is not required. If the customer exercises her/his right of withdrawal, we will immediately send her/him a confirmation (e.g. by email) of the receipt of the withdrawal.
To meet the withdrawal period, it is sufficient for the customer to send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If the customer withdraws from the contract on time, we will repay all the payments we have received from her/him, including delivery charges (except for the additional costs arising from a different delivery than the best standard delivery offered by us), immediately and at the latest within 14 days from the day on which the notice of withdrawal from the contract has been received by us. For this repayment, we will use the same means of payment used by the customer in the original transaction, unless otherwise agreed with the customer. In no case will charges be levied for this repayment.
We may refuse repayment until we have received the goods back or until the customer has provided proof that she/he has returned the goods, whichever is the earlier.
The customer must return the goods to us immediately and in any event no later than 14 days from the date on which she/he informs us of the withdrawal from the contract.
The deadline is met if the customer sends the goods before the expiry of the period of 14 days. The customer bears the immediate costs of returning the goods. For goods that are made according to customer specifications or are clearly tailored to personal needs, there is no right of withdrawal.
For goods that can spoil quickly or whose expiration date would be exceeded quickly, there is no right of withdrawal. For goods that are delivered sealed and for reasons of health protection or hygiene are not suitable for return, the right of withdrawal is waived if the goods have been unsealed after delivery. This also applies to books.
Statutory warranty and further information
The legal regulations apply for any warranty claims. The warranty period for the delivery of movable property is 2 years from the date of receipt of the goods.
Complaints due to legal warranty claims or other complaints can be made to the following address:
The Original FX Mayr Health Center Gmbh
9082 Maria Wörth
We provide no guarantees beyond the statutory warranty.